Returns can be processed within 30 days of the original purchase date. Restocking fees of up to 15% may apply if items are returned in a condition other than they were sent. Refunds are given once returned products arrive back at our warehouse. Customers are responsible for return shipping on discretionary returns.
Free Shipping on orders over $50! If the items in your order which qualify for 'Free Shipping' total $50 or more, your order ships FREE! Offer valid only in the continental United States. Some restrictions apply.
Shipping Methods:
Choose from Free Shipping (on qualifying orders only) or Standard Shipping at checkout. Please allow up to 10 business days for delivery of orders with free shipping selected. Standard Shipping generally takes 2-5 business days. Orders shipping Standard may take additional time to reach destinations such as Alaska and Hawaii. Delivery time-frames are estimates only. Most orders ship within 1 business day of receipt. (For example, if you place an order on Monday, it will ship Tuesday. If you place an order on Friday, it will ship Monday).
Shipping Carriers:
Airvana orders will ship either UPS, FedEx, or USPS.
PLEASE NOTE- If you use a PO box as well as a physical address for mail and/or shipments, it is possible your order could be delivered to either the physical address or the PO box. FedEx generally does not deliver to PO boxes, and USPS may not be able to deliver to your street address if you have a PO box listed as your mailing address. If you have both a physical address and PO box, when you check out please use your preferred shipping address in the address line 1 field, and the alternate address in the address line 2 field.
Example:
Jane Doe
123 Main St.
PO Box 111
Anytown, ST 00000
International Shipping:
We currently ship only to the US and Canada. Shipments to Canada may be subject to additional duties, taxes, or fees, which are assessed and charged by Canadian governmental agencies and will be payable by the recipient. Airvana assumes no responsibility for any duties, fees, taxes, or other charges added after the time of shipment.
Handling and Processing Time:
Most orders ship the next business day after the order is placed. Up to 1 business day handling time is expected and this handling time does not count toward your total shipping time.
